GT Overlander

Support

Resolve common questions below, or open a ticket. We respond quickly — more complex questions may take a few days.

Popular topics

Start by checking if your question falls under any of the cases below.

Can't log into my account

Password recovery, login issues, email not arriving.

Cancelled and still charged

Charge after cancellation, billing cycle, refund.

App freezing or with errors

Crash, white screen, feature not working.

How to subscribe to Pro / Plus

How to upgrade, accepted payment methods.

How to cancel my subscription

Direct cancellation, timeline, what happens to your routes.

The AI generated an incorrect route

Wrong address, non-existent stop, route that doesn't make sense.

Frequently asked questions

More detailed answers for common technical issues.

I'm not receiving the password reset email+
Check your spam folder. If it doesn't arrive within 10 minutes, open a ticket below with the account email — we'll reset it manually.
The app froze during a trip+
Try force-closing and reopening the app. If it persists, open a ticket with: phone make/model, operating system and version, app version, and what you were doing when it froze.
I cancelled my subscription but it still shows as Pro+
The plan stays active until the end of the already-paid cycle. After that it automatically reverts to Free — your routes and settings remain saved. If that period has passed and it still shows as Pro, open a ticket and we'll check.
I bought Pro through Google Play and it wasn't unlocked+
There may be a sync delay between Google Play and our server. Wait 30 minutes. If it persists, open a ticket with a screenshot of the Google Play receipt.
I want to delete my account+
In the app: Profile → Settings → Delete account. Your routes and personal data are removed within 30 days. Technical backups may stay a few more days for service continuity.
The AI route sent me to a closed place+
AI can make mistakes — that's why the review step is part of the flow. Even so, open a ticket with the problematic itinerary: we use it to improve the engine.

Didn't find it? See also the general FAQ or open a ticket below.

Didn't resolve it? Open a ticket

Tell us what happened

The more detail you provide (app version, phone make, which screen it happened on), the faster we can resolve it.

Before opening a technical issue ticket, update the app to the latest version — most issues are resolved this way.